Meet The Team

“I am always trying to better my daily target of how many prescriptions I can go through, as I know that by processing these as soon as I can, our patients will be able to live better lives.”

“Everyone in the Daylong Customer Care Team goes above and beyond to help customers who get in touch with us about an issue with their garment.” Sophie once had a customer who had a pair of made-to-measure stockings that kept falling down. This left the patient in a lot of pain and made it difficult for her to leave the house and look after her disabled son. Sophie was adamant to resolve the issue, even if it meant calling the supplier multiple times to get to the bottom of it. “I even received a thank you card from the customer once we have managed to sort the situation out. This is what motivates me to work hard and keep going.” Sophie has been working at Daylong for three years. “It feels family, rather than going to work. We always help each other out.”

It was into Sophie’s second year at Daylong when she started account managing a few groups of nurses. “I really enjoy building up close-knit relationships with nurses. As we get regular trainings, I can offer them advice and share my knowledge on all the products that we stock, making their job a lot easier and also helping their patients get the best solution to their problems.”

In her free time, Sophie likes to master the art of paper crafting, designing and making beautiful cards for her family and friends.

which hasenabled her to learn about and have first-hand experience of the different compression systems and garments that have been developed.

Whilst keeping up with the latest research and guidelines, Rachel “absolutely loves” sharing her knowledge. She often gets asked what the best products are by nurses while they are with patients, as selecting the right compression can be complicated.

Rachel says “My favourite part of my job is helping nurses help patients. You know that it really makes a difference to patients’ healing time and pain level when you advise the right product. As Daylong provides all the compression products on the market, we have the amazing advantage of being able to advise, with confidence, the best one for the patient.

“I always wear compression hosiery myself, so I totally understand the benefits of wearing the right compression.

“I love to go on long walks in the Devon countryside. Exercise is so important in keeping the blood flowing properly in your legs and staying healthy.

“If I had a message for anyone with painful ulcers or swollen legs it would be – you don’t have to live with it, there is always some help there for you!”

“I help these three groups interact in the most efficient way to deliver brilliant care to patients. Everything we do is about improving patient care -this is our most important goal.”

Dealing with textiles, fabrics and yarn has been in the blood of Mark’s family for a long time. “My father also worked in the textile trade, so I grew up learning a lot about the industry. I myself started working in the compression hosiery sector in my early late twenties, so have over 14 years of experience and knowledge in this complex area of healthcare.”

“What I particularly love about my job is being able to support such a wonderful institution as the NHS. Daylong is proud to be an official NHS supplier, and we work tirelessly to better our services that can simplify processes for NHS staff, save money for the NHS, and most importantly, improve patient care.”

Mark and his team have been busy working on different solutions that can help people navigate the constraints of the pandemic. “We have recently introduced our ‘Live Chat’ function on the Daylong website which enables our customers to receive help from our compression hosiery experts within a couple of minutes. We are also expanding our offering as a B2B supplier to help independent pharmacies, hospitals and clinics to provide compression garments to their patients accurately and quickly.”

Mark used to play cricket at a high standard, but nowadays he winds down at the golf course. He also likes to go mountain biking or on long walks with his family, as well as visiting local craft beer breweries.