Background 

Credenhill Ltd has been supplying compression garments, compression devices and associated products to Retail Pharmacy, Hospitals, Clinics and to the end user via Daylong for more than 70 years. The Credenhill /Daylong team aim to provide you with the highest quality of products and services. To do this we need to keep records about you and the products that we have provided or plan to provide to you. In accordance with the General Data Protection Regulation (GDPR) and related UK data protection legislation, we are committed to protecting the confidentiality and security of the information that you provide to us. This Privacy Notice is intended to help you understand how we collect and use your information.

Why we need and how we use your Information

We only collect, use and store your information where we have lawful grounds and legitimate business reasons to do so and such information may include:

• Basic details about you, such as name, mailing address, email address, phone contact numbers, sizing information and date of birth.
• Details of all transactions and customer care requests with Daylong, including items purchased from the Daylong website or by mail order.
• Where applicable records of items you have been prescribed by your doctor or another qualified prescriber and which have been supplied by the Daylong Direct Dispensing Appliance Contractor prescription service (DAC). When using this service, we will need to know whether you pay for your prescription and the reason why not which may be a medical exemption. There may be instances where we keep information about your health where these are relevant to the products that we are providing to you. The law and NHS regulations set out how we can record and use this information
• For those customers using our website and mail order service we would like to keep you updated about our relevant products and services by email, SMS or post. When we use your data for such purposes we will only do so with your consent. If you have already consented and wish us to stop using your information for this purpose or any other purpose, then please contact us.
• To process and manufacture made to measure stockings a person’s name and limb measurements are required to ensure that the correct size is produced and that the garment is easily identifiable for the specific user.
• When using our website, we may collect information such as information about your browser, which areas of our website that you visit and what links that you click on. We may use this information, after making it anonymous, to create statistics.

All the personal information that we collect about you is stored by us or by our service providers on our behalf.

Sharing Information

We do not share your data with third party suppliers except under the following circumstances:

• You ask us to do so.
• We ask and you give us specific permission.
• We are required by law, for example prescribers must be notified where a patient presents a repeat prescription and the Daylong team member becomes aware of significant issues or questions arising from that prescription.
• We are permitted by law, for example, where public interest overrides the need to keep the information confidential.
• To process and manufactures the products that you have requested including made to measure compression garments.
• Daylong also uses external service providers such as marketing, IT support, Accountants, lawyers, and website providers. When providing such services, these providers may have access to and or may process your personal data.
• When supplying made to measure garments it is necessary for Credenhill Ltd / Daylong to share a person’s name and limb dimensions with the selected manufacturer. These suppliers are situated either within the European Economic Area (EEA), or Switzerland.
• Credenhill Ltd /Daylong may transfer in compliance with applicable data protection law personal data to law enforcement agencies, government authorities, such as the NHS Business Services Authority and others in the wider NHS, external consultants or business partners. In case of a company merger or acquisition, personal data may be transferred to third parties being involved in the merger or acquisition.

Anyone who receives information from us also has a legal duty to keep this information confidential, subject to legally recognised exceptions.

Your Rights

The right to confidentiality

under the General Data Protection Regulation and (the Data Protection Act 2018) and the common-law duty confidence (confidentiality). All our team members contracts of employment contain a requirement to keep personal information confidential. We also comply with the NHS Code of Practice on Confidential Information.

The right to be informed

about our data processing activities, including through Privacy Policies such as this.

The right of access

to the personal information we hold about you. To request a copy of this information you must make a subject access request in writing to us. You will need to give adequate information for us to identify you and you will be required to provide evidence to confirm your identity before any information is released to you.

The right of rectification

You may ask us to correct any inaccurate or incomplete data within one month.

The right to erasure and to restrict processing

You have the right to have your personal data erased and to prevent processing except where we have a legal obligation to process your personal information. You should bear in mind that by exercising this right you may hinder or prevent our ability to provide products and services.

The right to data portability

On your request, we will provide you with your personal data in a structured format.

The right to object

You have rights in relation to automated decision making and profiling to reduce the risk that a potentially damaging decision is taken without human intervention. You can object to your personal data being used for profiling, direct marketing or research purposes. If you want to invoke any of these rights, please contact us in writing.

How long we keep information about you

We will keep your information for as long as you consent, and it is required to enable us to continue to provide products and services to you. This will usually be a minimum period of seven years after the last transaction or otherwise as determined by law or regulation.

Contact Us

If you have questions or concerns regarding this privacy policy, please contact:

via Email: dpo@daylong.co.uk

via Phone: 0115 932 0144

via Post/Mail:

Data Protection Officer
Credenhill/Daylong (Reg. 00547046)
5 Soloman Road
Cossall Industrial Estate
Ilkeston
Derbyshire
DE7 5UD
United Kingdom

Should we not resolve concerns to your satisfaction you have the right to lodge a complaint with the Information Commissioner’s Office, Wycliffe House, Water Lane Wilmslow Cheshire SK9 5AF.

ig@daylong.co.uk 0115 932 0144

Cookies Policy

Introduction

Daylong (“we” or “us” or “our”) may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website daylong.co.uk, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.

This cookie policy was created using Termly.

Use Of Cookies

A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.

Types Of Cookies

The following types of cookies may be used when you visit the Site:

Advertising Cookies

Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.

Analytics Cookies

Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.

Our Cookies

Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won't work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.

Personalisation Cookies

Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.

Security Cookies

Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.

Site Management Cookies

Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

Third-Party Cookies

Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.

Control Of Cookies

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site. For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:

• Google Chrome
• Microsoft Edge
• Microsoft Internet Explorer
• Mozilla Firefox
• Opera
• Android (Chrome)
• Iphone or Ipad (Chrome)
• Iphone or Ipad (Safari)
• Apple Safari

Other Tracking Technologies

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.

By using the Site, you agree to be bound by this Cookie Policy and our Privacy Policy.

Contact Us

If you have questions or concerns regarding this privacy policy, please contact:

Information Governance Lead
Daylong/Credenhill Limited
5 Soloman Road
Cossall Industrial Estate
Ilkeston
Derbyshire
DE7 5UD

via Email: dpo@daylong.co.uk
⁠via Phone: 0115 932 0144