I received the wrong item in my order. What should I do?

We’re sorry if you’ve received the wrong item that’s
not the experience we want for you. Please get in touch with our Customer Care team so we can put things right. You can call us on 0115 932 0144 or email [email protected].

To help us sort it quickly, please include the
following details in your enquiry:

• Your full name
• The email address you used when placing your order
• Your web order number
• The product name and SKU code of the item you received