What can cause my order to be delayed?

We always aim to deliver your order as quickly and smoothly as possible, but sometimes delays can occur.

Common reasons include:

• Stock availability – If an item is temporarily out of stock, dispatch may take longer while we replenish.
• Payment verification – Orders may be held if payment details cannot be confirmed right away.
• Delivery address issues – Incomplete or incorrect addresses can delay shipping until clarified.
• Courier delays – Once dispatched, parcels are in the hands of our delivery partners, who may experience unexpected delays such as traffic, adverse weather, or high seasonal demand.
• Customs checks (for international orders) International shipments may be held at customs for inspection, which can extend delivery times.
• Unexpected demand – During busy periods (such as sales or holidays), order volumes may be higher than usual, which can extend processing and dispatch times.

If your order is delayed, we’ll keep you updated and provide tracking information where possible. You can also check the latest status of your order through your account on our website.