My item seems to be faulty. What can I do?

We’re sorry if your item isn’t as it should be we’ll do everything we can to make it right. Please contact our Customer Care team by calling 0115 932 0144 or emailing [email protected].

To help us sort things quickly, please include the
following details in your enquiry:

• Your full name
• The email address you used when placing your order
• Your web order number
• The product name and SKU code of the faulty item

We may ask you to send the item back for inspection, or request some photos, so we can resolve the issue as smoothly as possible.